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Regarding Survival Gear Purchases:
Our company offers only the finest products available and we make every effort to meet your high standards for quality products, accurate descriptions, reliable shipping and exceptional customer service. If you should experience a problem, question or concern, please contact us immediately.
SHIPPING
We do NOT ship to PO Boxes
All shipping costs shown on the site are for the continental United States. See international shipping below for international shipping.
RETURN POLICY
If for any reason you are not satisfied with a product, please contact us before sending the item back. Since we deal with several sources, we will need to send you proper instructions on how and where to return the item(s).
We guarantee that all products you buy are free of defects or you may return it immediately for a new replacement. If your item was damaged during shipment, please contact us and we will send you proper instructions on how to file a claim.
If you are not satisfied with your item, you may return it to us within a period of 30 days. Shipping cost is non-refundable for undelivered, unclaimed, returned and refused packages, unless we made an error.
When returning an item, please make sure to use all the original packaging wherein the shipment has come to you, with all accessories and owners manual. Do not write, stick or glue anything on the product package that can damage the package. You can include a separate letter to explain your returning reason with a reference to the RMA number.
There will be a 50% restocking fee on non-damaged items that are returned in damaged package.
If a shipment is refused at the door or cannot be delivered for whatever reason we will deduct these fees from the refund which will be added to the normal restocking fee.
There is also a 20% restocking fee on non-damaged items that are returned which cannot be returned or refunded from the time the fabrication begins.
ALL RETURNS WILL REQUIRE A RMA NUMBER. A 50% RESTOCKING FEE WILL BE APPLIED IF AN ITEM IS RETURNED WITHOUT A RMA NUMBER.
RMA numbers can be requested through our Contact Us Page. Simply click on the CONTACT US link to create a ticket and please make sure to include your order number and a clear description of why you need to return the item.
International Shipments
All prices shown are for shipping to the continental United States. Please contact us for a shipping estimate if you live outside the continental United States.
Typographical Errors
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers or from staff error, we shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the charge.
Regarding CD, DVD or Instant Download (Ebooks) Purchases:
The information contained on these CDs, DVD and ebooks is to the best of our knowledge, considered to be in the public domain. It is provided "AS IS" without guarantees, and the compiler of this information accepts no liability under any circumstances for any use or misuse of the information.
The descriptions of the various ebooks may not be exact. While we strive for accuracy, The SpecterGroup.com reserves the right to make changes to the website at any time, without notice, to prices, descriptions, images and policies. All sales are final, there are no returns or refunds. The CDs, DVD and eBooks are shipped everywhere.
Please Note: We reserve the right to modify and or change these policies at anytime. By ordering a product from us you agree to these terms.
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